HP Options introduced a collection of expanded choices designed to reinforce IT productiveness and sustainability, together with upgraded help companies, a brand new gadget registration service, and a broader portfolio of licensed refurbished PCs. The bulletins, made forward of CES 2025 in Las Vegas, purpose to streamline gadget administration, cut back downtime, and help circularity objectives for companies worldwide.
HP’s enhanced Help Providers now leverage synthetic intelligence to proactively handle gadget well being points, serving to organizations keep away from expensive disruptions. The upgrades can be found globally and cater to a spread of IT wants with three tiered packages:
- HP Important Help: Provides onsite gadget restore to its normal distant help choices. Prospects can decide in to obtain AI-powered gadget well being insights for proactive difficulty identification.
- HP Premium Help: Provides 24/7 distant help, next-day onsite restore, and predictive AI instruments for figuring out gadget points. Finish-user alerts and automatic ticketing streamline repairs earlier than disruptions happen.
- HP Premium+ Help: Builds on Premium Help with most popular entry to components and HP service consultants, guaranteeing the quickest restore occasions.
“HP helps organizations decrease worker downtime to allow them to stay productive and centered on enterprise priorities,” mentioned Marcos Razon, Senior Vice President and President of HP Lifecycle Providers. “Leveraging the facility of AI, HP is working to forestall points for patrons earlier than they ever come up and provides help employees the insights wanted for quicker first-time fixes.”
The improved help packages can be found for each new and post-warranty units and will be built-in into Managed System Options.
HP additionally launched the HP System Registration Service, designed to ease IT workloads by automating the registration of recent units into trendy administration platforms like Microsoft Intune. The service is anticipated to launch globally in February 2025 and contains:
- Automated integration: Units are registered into most popular administration platforms in the course of the manufacturing course of, decreasing the necessity for guide configurations.
- Fast registration: Units are registered inside 48 hours of transport, permitting IT groups to assign consumer profiles earlier than supply.
- Enhanced monitoring: Automation and reporting instruments guarantee environment friendly information administration and safe entry to registration information.
The service is especially well timed, with help for Home windows 10 ending in October 2025, as organizations transition growing older gadget fleets to trendy platforms.
HP is rising the supply of its Licensed Refurbished PC portfolio, including extra units below the HP Renew Options initiative. These merchandise align with rising enterprise demand for sustainable options and embody:
- HP EliteBook 830 G8 (US solely)
- HP EliteBook 840 G8
- HP EliteBook 850 G8
- HP EliteDesk Mini 800 G6
These refurbished units include a typical one-year guarantee and supply two- or three-year offsite help packages. Availability will develop to the UK, Spain, Sweden, and the Netherlands in April 2025, becoming a member of the U.S. and France.
“Organizations are more and more implementing circularity into enterprise practices, pushed by client preferences, buyer commitments, and new authorities rules,” mentioned Grant Hoffman, Senior Vice President of Operations and Portfolio at HP Options. “We’re driving a broader mixture of HP Licensed Refurbished units with availability throughout extra international locations to offer dependable options that meet each efficiency and sustainability necessities.”
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