As cyber threats proceed to escalate and knowledge breaches make headlines, companies can not afford to take dangers with delicate paperwork, particularly e-signatures.
In terms of e-signature instruments, a reputation that usually involves thoughts is Docusign. As highlighted in G2’s Winter 2025 Grid Report, it ranks #1 within the e-signature software program class, underscoring its dominance and reliability out there.
Nonetheless, as companies and people more and more depend on it to signal important paperwork, a urgent query arises: Is Docusign protected?
On this article, we’ll discover DocuSign’s options, safety protocols, and compliance requirements. Our evaluation incorporates insights and suggestions from G2 reviewers that can assist you decide whether or not it’s the suitable selection for your corporation.
What G2 customers like about Docusign
From seamless e-signature performance to easy integrations, here is every thing that makes DocuSign a favourite amongst G2 customers:
- Cell signatures for on-the-go effectivity: G2 reviewers spotlight DocuSign’s cellular app as a handy software for signing, sending, and managing paperwork on the go, providing flexibility for customers who have to deal with duties from their gadgets.
88%
of G2 customers suggest Docusign for a seamless cellular signing expertise.
Supply: G2 Person Opinions
- Bulk digital signatures for streamlined doc distribution: DocuSign’s bulk ship characteristic permits sending the identical doc to lots of and even hundreds of recipients directly. This characteristic is right for effectively distributing mass agreements like HR insurance policies, consent types, and different standardized paperwork.
– Docusign Video Assessment, Alexandra R.
- Sensible reminders and expiration settings: DocuSign’s automated reminders and expiration settings assist customers arrange well timed reminders. This prompts recipients to assessment and signal paperwork and ensures no agreements are missed or delayed.
89%
of G2 customers suggest DocuSign to remain on prime of pending signatures.
Supply: G2 Person Opinions
- Internationalization for world companies: DocuSign’s internationalization options are tailor-made to help companies with a world attain. By multi-language help for paperwork, person interfaces, and electronic mail communications, the platform delivers a easy expertise for customers regardless of the place they’re on the earth.
- Customized branding for a constant model expertise: DocuSign provides customization choices that permit companies to personalize their signature workflows. Corporations can add logos, modify fonts, incorporate model colours, and embody different design components to keep up knowledgeable and cohesive model identification.
What G2 customers are saying:
“The very best factor about DocuSign is how fast and straightforward it’s to ship a number of paperwork for signatures directly. Including signature and date fields to paperwork immediately has saved us quite a lot of time. We additionally get signed paperwork again sooner and lower your expenses on postage. At any time when I’ve had a problem, DocuSign’s help workforce has all the time been there to assist. After we first began utilizing DocuSign, the coaching program helped us stand up to hurry shortly. Now, it’s simple to point out new workforce members the right way to use it and get them began. I take advantage of DocuSign a number of occasions per week, and it’s a key a part of how my firm works.”
– Docusign Assessment, Nancy S.
What G2 customers dislike about Docusign
Albeit praised for its performance and ease of use, some G2 customers have identified areas the place DocuSign might enhance:
- Signature alignment points: Some customers have encountered challenges when adjusting signature fields in paperwork. These misalignments can result in formatting issues, which might have an effect on the doc’s skilled look.
- Restricted customization: Whereas DocuSign permits for some degree of customization, comparable to including logos and adjusting fundamental template components, many customers really feel that these choices are restricted in comparison with rivals.
- Integration challenges: Though DocuSign integrates with a variety of third-party software program, the combination course of could be sophisticated. Establishing these connections typically requires technical experience.
- Customer support: Some prospects have voiced frustration with DocuSign’s customer support, notably when dealing with refund requests or resolving points after a purchase order. Lengthy response occasions and a scarcity of proactive help when coping with advanced queries result in dissatisfaction.
- Pricing considerations: Few customers take into account DocuSign’s subscription mannequin pricing steep, notably for smaller companies or particular person customers who don’t want frequent entry to DocuSign e-signature providers.
“DocuSign’s pricing could be larger than anticipated on account of hidden charges for superior safety features and integrations, which might shortly add up. Moreover, its restricted customization choices could also be a downside for companies with particular branding or workflow wants. The platform’s integrations, whereas in depth, may create workflow bottlenecks for organizations that rely closely on particular software program, hindering operational effectivity.”
–Docusign Assessment, S L.
What DocuSign alternate options do G2 customers use?
Whereas DocuSign dominates the e-signature panorama, it’s not the one possibility out there.
Docusign’s prime safety features
Safety is paramount with regards to e-signature options. DocuSign provides a spread of safety features to guard delicate paperwork and guarantee compliance with rules. However what do actual G2 customers take into consideration its safety capabilities?
Compliance with world rules
DocuSign adheres to quite a few world rules and business requirements to make sure its digital signature options are legally acknowledged and safe.
The platform complies with the Digital Signatures in World and Nationwide Commerce (ESIGN) Act within the U.S. and Digital Identification, Authentication, and Belief Companies (eIDAS) Laws within the European Union, validating the legality of digital signatures for contracts and different paperwork.
DocuSign additionally meets key business certifications such because the system and group controls (SOC)-SOC 2 Kind 2 and SOC 3 to make sure the best safety requirements and privateness safety.
These certifications are particularly important for organizations in extremely regulated sectors, together with healthcare, finance, and authorities, the place compliance and knowledge safety are paramount.
What G2 customers are saying:
“DocuSign has been useful for our firm, particularly after we want signatures from individuals who aren’t out there domestically. It permits us to get paperwork signed shortly and ensures we keep Well being Insurance coverage Portability and Accountability Act (HIPAA) compliant, making the method extra environment friendly.”
– Docusign Assessment, Pauline B.
Signature historical past and audit options
DocuSign offers audit trails and signature historical past options, guaranteeing a clear and verifiable document of each motion taken in the course of the signing course of.
Every doc signed by means of DocuSign comes with a Certificates of Completion that’s court-admissible and accommodates the audit path of electronic mail addresses, timestamps, and IP addresses of signees.
This audit path is tamper-evident, which means any modifications to the doc after signing might be seen. These options are essential for guaranteeing accountability and authorized defensibility in case a doc’s authenticity is ever questioned in courtroom or throughout an audit.
What G2 customers are saying:
“Quick, error-free, paper-saving, and safe—DocuSign makes managing paperwork easy. Signed paperwork are legally accepted as official proof in courtroom, eliminating the necessity to retain bodily copies for years. With DocuSign’s simply accessible historical past, any doc could be present in only a minute.”
–Docusign Assessment, Zeal T
Safe doc administration
Efficient and safe doc administration is essential for companies to optimize operations, guarantee compliance, and scale back dangers. DocuSign excels on this space by providing a complete platform that simplifies the creation, signing, and storage of essential paperwork and contracts.
DocuSign emphasizes layers of bodily and logical safety measures, together with encryption, intrusion detection methods, and entry controls all through the doc lifecycle.
What G2 customers are saying:
“Probably the most worthwhile characteristic of DocuSign is its flexibility and effectivity in seamlessly integrating with our current enterprise processes, streamlining doc signing procedures. It has considerably improved our organizational workflow by decreasing the time it takes to finish and signal contracts and agreements. Moreover, as soon as folks develop into accustomed to DocuSign, they shortly acknowledge its safety, giving us confidence that it could possibly deal with the delicate paperwork important to our discipline whereas guaranteeing the belief and compliance required.”
– Docusign Assessment, Pomela T.
Is Docusign legit?
DocuSign is a legit and broadly trusted platform for digital signatures and doc administration. Nonetheless, cybercriminals typically mimic DocuSign’s branding in phishing scams. To remain safe, it is a good follow to confirm paperwork earlier than signing, use sturdy passwords, allow two-factor authentication, and keep away from sharing delicate info by means of unsecured channels.
What G2 customers are saying:
“The one draw back I can consider is that DocuSign is so well-known that its electronic mail design is usually cloned for malicious functions. Frequent DocuSign customers would possibly simply be tricked into clicking one thing they shouldn’t just because they’re so accustomed to the acquainted yellow and blue emails. Whereas it could be troublesome for DocuSign to totally tackle this, maybe there’s a approach to enhance safety on this space.”
– Docusign Assessment, Verified Person in Legislation Apply.
Is Docusign free?
DocuSign provides a 30-day free trial with no bank card required, permitting you to discover its options and see if it matches your corporation wants. Past the trial, it provides numerous pricing plans adjusted to enterprise necessities.
Let’s discover the totally different pricing choices and spotlight every plan’s options to pick out the one which most accurately fits you.
Private plan
Supreme for people and sole proprietors with fundamental digital signature wants.
- Worth: $10/month and $120 billed yearly
- Options: 5 agreements for signature every month, reusable templates, and integration with 900+ apps.
Commonplace plan
Designed for small to medium groups needing to ship, signal, and collaborate.
- Worth: $25/month per person and $300 billed yearly
- Options: All options of the ‘private plan,’ workforce sharing of templates, real-time collaborative commenting, and customized branding.
Enterprise professional plan
Custom-made for automating and optimizing agreements with superior options.
- Worth: $40/month per person and $480 billed yearly
- Options: All options of the ‘customary plan,’ attachment requests, conditional logic, mobile-friendly types, a number of recipient dealing with, and cost assortment in the course of the signing.
Be aware: For companies requiring customizable e-signature or identification verification options, DocuSign provides tailor-made plans that embody stay technical help, enhanced buyer knowledge administration, Single Signal-On (SSO) integration, fraud safety, and SMS/WhatsApp notifications. For pricing particulars, please attain out to the gross sales workforce.
Supply: Docusign
What G2 customers are saying:
“DocuSign, a frontrunner within the e-signature house, is undoubtedly dependable and feature-rich however comes with a premium price ticket that will really feel steep, particularly for smaller companies. Some customers discover the price disproportionate to the options included in the usual plans. Notably, important safety features like SSO are supplied as add-ons slightly than a part of the bottom package deal, which could be disappointing in as we speak’s security-conscious panorama.”
– Docusign Assessment, Brad W.
FAQ: Is DocuSign Protected?
Q: How does Docusign work?
Customers merely add paperwork, designate signature fields, and ship them through electronic mail. DocuSign additionally integrates with common instruments like Salesforce, Google Drive, and Dropbox, which makes it simple to optimize workflows and improve productiveness.
Q. Is Docusign legally binding?
Sure, DocuSign’s e-signatures are legally binding and adjust to rules just like the ESIGN Act within the U.S. and eIDAS within the EU. These legal guidelines verify the authorized validity of digital signatures for contracts and different paperwork.
Q. Is DocuSign safe for signing delicate paperwork?
Phishing assaults and malware current critical threats to the safety of DocuSign paperwork. The platform employs Superior Encryption Commonplace (AES)-256-bit encryption to safeguard paperwork each throughout transmission and in storage.
Q. Is Docusign protected for SSN?
DocuSign is safe for dealing with Social Safety Numbers (SSNs). It makes use of encryption and multi-factor authentication to guard delicate knowledge and complies with HIPAA, SOC 1, and SOC 2 rules, guaranteeing safety throughout doc transmission and storage.
Q. How does DocuSign make sure the authenticity of signed paperwork?
DocuSign employs cryptographic strategies and generates detailed audit trails for each doc. These embody details about signers, timestamps, and IP addresses, guaranteeing the authenticity and validity of signed paperwork.
To signal or to not signal?
In terms of security, DocuSign earns excessive reward from reviewers who belief its safety features, together with encryption, 2FA, and tamper-proof audit trails. These instruments not solely shield delicate paperwork but additionally simplify the signing course of, saving time and guaranteeing compliance with world rules.
That mentioned, it’s all the time sensible to remain vigilant. Consider your particular safety wants, analysis business certifications, and take into account your use case earlier than totally committing. By doing so, you’ll be able to benefit from DocuSign’s capabilities and benefit from the comfort, effectivity, and peace of thoughts it provides for managing your doc workflows securely.
Wish to consider your choices? Discover the highest 10 e-signature providers.
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