TikTokers Band Collectively To Assist With Kraft Mac & Cheese Problem

A few week in the past, a TikTok content material creator shared her frustration over not too long ago bought containers of gluten free Kraft Mac and Cheese lacking the cheese packet. And never only one field, however a number of; 4 to be actual.

After emailing Kraft to no avail, she took to TikTok to share her story. Many different TikTokers determined to attempt to assist her out by leaving feedback concerning the lacking cheese packet on a lot of Kraft’s movies.

A few week in the past, Abby, who goes by @aceengel on TikTok, shared her story about shopping for a number of containers of gluten free Kraft Mac and Cheese and never having a single cheese packet amongst them. She reached out to the corporate through electronic mail within the hopes that they’re able to repair the difficulty.

“I’ve emailed you, however the issue will not be being solved, and I believe there’s some miscommunication or it is similar to an automatic factor, like no person’s truly studying my message,” she stated. “I am gluten free and I’ve gotten now 4 containers of gluten free mac and cheese that don’t have a sauce packet inside.”

She continued to provide extra particulars, saying all 4 containers have been bought at completely different areas, in several cities, and that she crammed out the net kind however all that occurred is an apology letter within the mail with a coupon for a free field.

“The factor is, then I’m going and use that coupon, and I get one other field of mac and cheese, and I open it up and there is no sauce packet inside,” she continued. “So, giving me a coupon to get one other field of mac and cheese is not fixing the issue as a result of Kraft Mac and Cheese will not be addressing the issue of their line of manufacturing.”

Abby’s video continued to elucidate the difficulty saying, “I want the cheese packet.”  She then referred to as out the corporate for not fixing the precise downside.

“And giving me a coupon to go get extra is not fixing the issue for those who’re not placing the packets within the field,” she stated. “I do not know what to do. I crammed out the shape now 4 separate occasions.”

She stated she referred to as the corporate and could not converse to anybody who truly works within the firm, and chatting with customer support form of simply “gave me the run round.” As a result of she would not really feel anybody is studying her emails, she’s hoping that her TikTok video reaches somebody at Kraft.

Viewers of the video shared their assist and recommendations within the remark part.

“As quickly as you buy the field, open it within the retailer on the service desk. When there may be so sauce packet, do a fair alternate and repeat the method till the shops get upset and do one thing!” one particular person steered.

One other particular person shared, “Too humorous! My gf field had TWO cheese packets in it the opposite day (purchased from Amazon). Sorry, I will need to have gotten your cheese!”

Abby’s hope that the video would attain Kraft got here true as a result of the corporate replied, “Hi there. We apologize for this problem. We’re not having any high quality points with our gluten-free Kraft Mac and Cheese.”

Many viewers who noticed the remark added their very own concerning the firm “gaslighting” Abby.

Many viewers of Abby’s movies left feedback on Kraft‘s movies within the hopes of getting consideration to the difficulty she was dealing with.

On Kraft’s most up-to-date video, TikTokers dropped into the feedback to speak concerning the lacking cheese packets.

“How a lot is the sauce packet? I heard they’re bought individually now,” one particular person wrote. One other stated, “So all of us got here from the lady who didn’t get her cheese packets?”

There was no lack of feedback concerning the lacking cheese packets on the unrelated video.

“I am an enormous fan of sauce packets. How does Kraft really feel about these?” one particular person requested. One other added, “Kraft is disassociating from any and all points which will or not be occurring.”

There have been additionally many feedback on different Kraft movies that discuss with Abby’s no sauce packet problem.

“New taste =no taste (no packet),” one particular person wrote within the feedback of a latest video. One other stated, “The brand new taste is obvious noodles.” One different particular person requested, “Is kraft actually simply gonna blow previous the lacking cheese packs prefer it by no means occurred?!”

After seeing the touch upon her video from the corporate, Abby determined to reply with one other video.

“Clearly, now we have rather a lot to speak about, so let’s get into it. I would like to speak about this remark,” she stated as she pointed to the remark they left. “I would like to speak a couple of remark you made in your web page about the way you reached out to me when you have not, and I would like to indicate you proof of that.”

Abby defined that Kraft Mac and Cheese is a “consolation meals” for her since going gluten free. She stated the remark they left her on her earlier video, “makes it not really feel like a consolation meals anymore.”

“This doesn’t really feel secure. This feels extra isolating,” she continued. “This isn’t serving to my relationship with meals, and I would like you to know that proper off the bat.”

She then identified a touch upon considered one of their movies that reads, “Are you guys conscious that your gluten free containers are lacking the sauce packets? Ask @abby.” Kraft replied, “Hi there. We perceive your considerations and have been in contact with the patron to make this proper. Thanks for reaching out.”

Abby then confirmed her receipts to show that the corporate didn’t attain out through Instagram and TikTok DMs. She added a display recording of her emails.

In a comply with up video, Abby shared that she lastly acquired a name from Kraft not lengthy after she shared her final video.

“I talked to the manager named Larry. He was an older gentleman, so I am positive he has not seen something right here on TikTok,” she defined. “He instructed me a number of issues that I wanna share with you.”

She shared that Kraft is “conducting an inner investigation” and that they’re “completely satisfied this info acquired to their executives and higher-ups.”

Abby additionally instructed Larry that the remark left on her video by Kraft’s social media workforce is “gaslighting” and Larry stated they are going to be “studying from their mistake.”

“I additionally need to notice that Stouffer’s Mac and Cheese has additionally reached out to me and goes to be sending me some gluten free packets of cheese for my mac and cheese that does not have noodles, which is so form of them,” she continued. “Their packets are gluten free, however their noodles usually are not.”